1. What are your hours?
Our regular hours are Monday - Thursday 11:00 am-9:00 pm and Friday- Saturday 11:00 am - 10:00 pm. Please visit our Facebook page for any unscheduled closures or delays.
2. Do you take reservations?
We do not take reservations. We are first-come, first-serve. We do not take call-ahead seating either.
3. What type of seating do you have?
Currently, we have indoor seating at 50% capacity with 6 feet spacing to ensure social distancing measures. We have outdoor shaded seating as well. We are not seating parties larger than five people. We will split all parties larger than five people. We will do our very best to ensure that your party is close to each other.
4. How do I apply?
We would love to have you on our team! Please go to to submit your resume and application for review. We hire continuously.
5. I placed an online order, and I don't know if it went through. What do I do?
If you placed an online order, then you should receive an email confirmation. If you did not receive an email confirmation for your order, then we did not receive it. You can call 804-598-5344 and place your order over the phone.
6. Can we get a crazyshake or crazysundae to go?
We are no longer offering our crazyshakes and crazysundaes for to-go. We only provided them during the COVID-19 pandemic. Our crazy shakes, sundaes, and flights are only available for dine-in, including our indoor dining room and outdoor dining room.
7. Do you take reservations?
Do not take reservations. It is first-come, first-serve. We can not make any guarantee of future wait-times.
8. Can I call ahead and be put on the waitlist?
We do not take call ahead seating. To be placed on our waitlist, you must be present.
9. Do you have restricted dietary items? Gluten-Free, Dairy-Free, Lactose, etc.
We do offer dietary friendly food items. However, we do caution that we do have milk, eggs, and nuts in-store.
10. Does MABEL'S cater?
We do cater! You can visit our catering menu at To get information about our catering, please email .
11. I am looking for a charitable donation. How do I go about asking for one?
Unfortunately, for the remainder of 2019, we will not be able to fulfill charitable donation requests. We will open our charitable donations back up in January of 2020.
12. How long is there a wait for tables?
Table wait times depend on the influx of customers on a given day. If you are looking to get in right away, we encourage that you come during the week in the morning. Wednesdays, Friday's and Saturdays are our busiest days.
13. What are the "rules" for crazyshakes, crazysundaes and the crazyshake flight?
All of our crazyshakes, crazysundaes, and our crazyshake flight are only available for dine-in; this includes our indoor dining room and outdoor dining room. There are no substitutions, additions, or omissions allowed on our crazyshakes, crazysundaes, and crazyshake flights except for the milkshake's flavor. We can bring you an additional plate for unwanted items.
14. Where can I follow you for up-to-date information?
The best place to get up-to-date information is our website; and our Facebook page: @mabelsrva.
15. What holidays will you be closed this year?
MABEL'S has not decided on future holiday closures. We will update you on each holiday. Please visit our Facebook page (@mabelsrva) for any unscheduled closures or delays.
16. I have customer service and quality complaints, who do I contact?
We hope that you enjoyed your time at MABEL'S; however, if you have a customer service or quality complaint, you can email our Chief Operations Officer at .
17. I am a vendor and looking to work with MABELS. Who do I contact?
We are always looking for new vendors and partners. Please email our Chief Operations Officer at to discuss your product.
18. What are your sanitation protocols?
We have enhanced our sanitation protocols in the wake of COVID-19. All team members who have direct contact with customers are wearing masks. Per Powhatan County Health Codes, our kitchen team always wears gloves while preparing food and changes them regularly. We sanitize all tables and chairs after a table leaves. We have replaced regular menus with a QR code. You will need your smartphone to access the QR code.
19. How do I place an order online?
You can place your order online at . Click the Order Online for Takeout graphic.
20. Do you offer delivery?
We do not offer delivery. We provided delivery for a few weeks during the pandemic and have discontinued this service.